Published in Housing Technology, May 2021
Photo by Michael Judkins from Pexels
One of the ways in which ITIL 4 differs from its predecessor is in its increased emphasis on supplier management. ITIL V3 defined ‘4 Ps’ (People, Products, Processes and Partners) of Service Management. In ITIL 4 these become the ‘4 Dimensions of Service Management’, and there is an increased focus on partners and suppliers – an important and necessary change given the growing use of cloud-based services and increasing supplier dependencies.
Heard about the chief executive who’s confident that his organisation has 24x7 IT support, but doesn’t realise that this relies on one of two key people answering their phone at 2am if something goes wrong?
Azure can bring the benefits of productivity, agility and decreased costs to your organisation, but like many things, realising the dream relies upon the preparation before you take the leap. Learn how to rehost and refactor for the cloud.
You want to innovate. To transform your organisation with new services and help achieve the top-line. Security and compliance can seem like endless red tape and bureaucracy that simply get in the way.
We’ve all read those articles about digital transformation. The ones which extol the virtues of a continuous change programme underpinned by a technology roadmap to drive business improvement. It sounds marvellous. After all, we all acknowledge the benefits and value that data and automation can bring. But the tricky bit for many organisations is simply getting there.
Transcript:
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.
Managing IT projects is always challenging – particularly in the public sector. Budgets are often reduced during the project, carefully calculated timelines compressed and contingency removed. But the biggest problems occur when managers become so focused on their spreadsheets that they don’t take account of human factors. After all, a successful project is 50 percent technology and 50 percent culture.
As you may have seen from our news page, last month we became one of more than 100 SMEs included on the Crown Commercial Service’s new Technology Services 2 (TS2) framework. This makes it easier for all public sector organisations – government departments, local authorities, NHS, ‘blue light’ etc. – to buy specialist IT services, from desktop solutions to replacing entire systems.
Congratulations for reading beyond the title! No-one finds business processes very exciting (except perhaps ITIL experts such as our own Neville Armstrong) but they’re key to business success and getting your in-house processes aligned with those of your chosen cloud provider is a vital aspect of moving applications to public cloud.
