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Published in Housing Technology, May 2021
Photo by Michael Judkins from Pexels
One of the ways in which ITIL 4 differs from its predecessor is in its increased emphasis on supplier management. ITIL V3 defined ‘4 Ps’ (People, Products, Processes and Partners) of Service Management. In ITIL 4 these become the ‘4 Dimensions of Service Management’, and there is an increased focus on partners and suppliers – an important and necessary change given the growing use of cloud-based services and increasing supplier dependencies.
Businesses are under more pressure than ever before to harness digital technologies to deliver competitive advantage and growth. The drive for lower costs, faster services, rapid and continuous improvement are just some of the benefits expected from cloud transformation projects and IT investment.
You want to innovate. To transform your organisation with new services and help achieve the top-line. Security and compliance can seem like endless red tape and bureaucracy that simply get in the way.
Cloud is becoming an imperative for many organisations, driven by the C-suite as they realise its potential to provide business benefits. Their IT team know that moving to cloud, like any other major IT transformation, is not a quick fix but requires strategic planning. They need to move to cloud in a staged manner whilst continuing to deliver what the business requires without interruption and avoiding any unpleasant surprises or unforeseen costs along the way.
Congratulations for reading beyond the title! No-one finds business processes very exciting (except perhaps ITIL experts such as our own Neville Armstrong) but they’re key to business success and getting your in-house processes aligned with those of your chosen cloud provider is a vital aspect of moving applications to public cloud.
