If your organisation is using a mix of cloud services from different providers, how are you going to ensure delivery of the agreed service levels? Human nature being what it is, if a problem occurs, each supplier will typically claim that “it’s not my fault”, so you need a quick, effective way of finding out exactly where the problem lies. Ideally this should use information independent of that provided by the cloud supplier.
Most organisations moving services to cloud over the next few years will find themselves managing a hybrid solution - a mix of in-house, third party and public cloud services. This means they’ll need to find an integrated way to manage their cloud portfolio, because every supplier will claim ‘it’s not my fault” when a problem arises, and they could waste a good deal of time tracking down the culprit.