You want to innovate. To transform your organisation with new services and help achieve the top-line. Security and compliance can seem like endless red tape and bureaucracy that simply get in the way.
This time last year we were all bustling around ensuring that we were following best practice in preparation for GDPR. As with any compliance exercise it is always good to review what exists and test your assumptions. And whilst you may be hoping that Brexit may change everything, the UK 2018 Data Protection Act enshrines the key principles of GDPR and therefore very little has changed for UK Business.
So Shilpa how long have you been at Fordway?
I’ve been at Fordway for over two years now. I’m part of the on-site team that supports the BFK Crossrail project. I do 1st and 2nd line support here on site.
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So what do you do at Fordway?
I am one of three project managers at Fordway. We manage both customer and internal projects. This can be anything from a discreet WIFI, Direct Access, or infrastructure project to the phased delivery of a series of services as part of an on-boarding, or larger programme. There’s always variety.
I’m a Service Desk Consultant. That means that I handle end-user support. I’m part of the escalation channel when we hit difficult challenges that aren’t a quick fix.
So, Justin, what do you do at Fordway?
As an IT Services and Cloud Consultancy for medium to large enterprises in all sectors, we are aware that moving to cloud isn’t a simple choice, especially in the public sector and NHS which have their own issues.
Best practice in IT service support is constantly changing, so it’s vital for Fordway to keep pace with the latest techniques and benchmark what we do against the best. To help us, we’ve recruited a Head of Operations with top level experience: Paul McCann, previously Head of Payment Gateway Operations and Infrastructure at Barclaycard.
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.