Fordway Blog

Caroline Houlden

Caroline Houlden

Recent Posts

5 Security and Compliance takeaways for enabling secure digital transformation

[fa icon="calendar'] Apr 4, 2019 10:42:55 AM / by Caroline Houlden posted in Insider, GDPR, Security, IT Strategy, Cloud Security, IT Transformation, Fordway

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You want to innovate. To transform your organisation with new services and help achieve the top-line. Security and compliance can seem like endless red tape and bureaucracy that simply get in the way.

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Time to kick off your data spring clean

[fa icon="calendar'] Mar 26, 2019 3:33:35 PM / by Caroline Houlden posted in GDPR, Data Protection

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Image by Gerhard Bögner from Pixabay

This time last year we were all bustling around ensuring that we were following best practice in preparation for GDPR. As with any compliance exercise it is always good to review what exists and test your assumptions. And whilst you may be hoping that Brexit may change everything, the UK 2018 Data Protection Act enshrines the key principles of GDPR and therefore very little has changed for UK Business.

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"Technology is my passion even at home." Fordway's Shilpa Bhesaniya, Service Desk Analyst on life on site supporting the BFK Crossrail project.

[fa icon="calendar'] Mar 7, 2019 4:39:25 PM / by Caroline Houlden posted in Insider, Meet the team

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So Shilpa how long have you been at Fordway?

I’ve been at Fordway for over two years now. I’m part of the on-site team that supports the BFK Crossrail project. I do 1st and 2nd line support here on site.

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For the record, those IT services won't document themselves!

[fa icon="calendar'] Feb 15, 2019 3:24:46 PM / by Caroline Houlden posted in Insider, legacy, IT Strategy, technology, ITIL

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Most organisations spend a lot of money buying the right IT tools and services to support their business but how visible is the investment?

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Grieving at what IT could have been?

[fa icon="calendar'] Jan 25, 2019 3:27:22 PM / by Caroline Houlden

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The Kubler-Ross grief cycle is one that we often witness within organisations when their IT implementation isn't supporting the business. Here is how it often manifests and some tips for how to manage the situation in order to reduce the pain.

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"People are always the most challenging aspect of any project." Fordway's Richard Mott, Project Manager on successful project delivery at Fordway.

[fa icon="calendar'] Jan 14, 2019 2:10:07 PM / by Caroline Houlden posted in Insider, Meet the team

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So what do you do at Fordway?

I am one of three project managers at Fordway. We manage both customer and internal projects. This can be anything from a discreet WIFI, Direct Access, or infrastructure project to the phased delivery of a series of services as part of an on-boarding, or larger programme. There’s always variety.

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"I really love the can-do attitude here": Justin Hobbs, Service Desk Consultant shares his journey into IT and Fordway

[fa icon="calendar'] Dec 5, 2018 5:24:52 PM / by Caroline Houlden posted in Fordway, Meet the team

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So, Justin, what do you do at Fordway?

I’m a Service Desk Consultant. That means that I handle end-user support. I’m part of the escalation channel when we hit difficult challenges that aren’t a quick fix.
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Fordway Customers: Cloud Challenges & Needs

[fa icon="calendar'] Nov 23, 2018 4:25:37 PM / by Caroline Houlden posted in enterprise cloud, Cloud migration

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As an IT Services and Cloud Consultancy for medium to large enterprises in all sectors, we are aware that moving to cloud isn’t a simple choice, especially in the public sector and NHS which have their own issues.

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“My door is always open”: introducing Fordway’s new Head of Operations Paul McCann

[fa icon="calendar'] Oct 31, 2018 10:10:55 AM / by Caroline Houlden posted in Insider

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Best practice in IT service support is constantly changing, so it’s vital for Fordway to keep pace with the latest techniques and benchmark what we do against the best. To help us, we’ve recruited a Head of Operations with top level experience: Paul McCann, previously Head of Payment Gateway Operations and Infrastructure at Barclaycard.

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Why work with Fordway?

[fa icon="calendar'] Oct 19, 2018 4:29:55 PM / by Caroline Houlden posted in IT Strategy, IT Transformation, Cloud migration

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Transcript:
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.

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