Fordway Blog

Caroline Houlden

Caroline Houlden

Recent Posts

For the record, those IT services won't document themselves!

[fa icon="calendar'] Feb 15, 2019 3:24:46 PM / by Caroline Houlden posted in IT Strategy, legacy, Insider, technology, ITIL

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Most organisations spend a lot of money buying the right IT tools and services to support their business but how visible is the investment?

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Grieving at what IT could have been?

[fa icon="calendar'] Jan 25, 2019 3:27:22 PM / by Caroline Houlden

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The Kubler-Ross grief cycle is one that we often witness within organisations when their IT implementation isn't supporting the business. Here is how it often manifests and some tips for how to manage the situation in order to reduce the pain.

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"People are always the most challenging aspect of any project." Fordway's Richard Mott, Project Manager on successful project delivery at Fordway.

[fa icon="calendar'] Jan 14, 2019 2:10:07 PM / by Caroline Houlden

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So what do you do at Fordway?

I am one of three project managers at Fordway. We manage both customer and internal projects. This can be anything from a discreet WIFI, Direct Access, or infrastructure project to the phased delivery of a series of services as part of an on-boarding, or larger programme. There’s always variety.

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"I really love the can-do attitude here": Justin Hobbs, Service Desk Consultant shares his journey into IT and Fordway

[fa icon="calendar'] Dec 5, 2018 5:24:52 PM / by Caroline Houlden posted in Fordway

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So, Justin, what do you do at Fordway?

I’m a Service Desk Consultant. That means that I handle end-user support. I’m part of the escalation channel when we hit difficult challenges that aren’t a quick fix.
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Fordway Customers: Cloud Challenges & Needs

[fa icon="calendar'] Nov 23, 2018 4:25:37 PM / by Caroline Houlden posted in Cloud migration, enterprise cloud

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As an IT Services and Cloud Consultancy for medium to large enterprises in all sectors, we are aware that moving to cloud isn’t a simple choice, especially in the public sector and NHS which have their own issues.

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“My door is always open”: introducing Fordway’s new Head of Operations Paul McCann

[fa icon="calendar'] Oct 31, 2018 10:10:55 AM / by Caroline Houlden posted in Insider

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Best practice in IT service support is constantly changing, so it’s vital for Fordway to keep pace with the latest techniques and benchmark what we do against the best. To help us, we’ve recruited a Head of Operations with top level experience: Paul McCann, previously Head of Payment Gateway Operations and Infrastructure at Barclaycard.

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Why work with Fordway?

[fa icon="calendar'] Oct 19, 2018 4:29:55 PM / by Caroline Houlden posted in IT Transformation, Cloud migration, IT Strategy

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Transcript:
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.

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Some popular cloud myths deconstructed

[fa icon="calendar'] Aug 30, 2018 5:30:23 PM / by Caroline Houlden posted in enterprise cloud, cloud

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There are a number of myths which have sprung up around cloud which need to be addressed.

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What’s the point of managed cloud?

[fa icon="calendar'] Nov 2, 2017 3:06:49 PM / by Caroline Houlden posted in managed cloud, Fordway Managed Services, Cloud Shock, enterprise cloud

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We’re all now familiar with the benefits of cloud computing: limitless capacity, almost total flexibility and increased efficiency, as well as transferring costs from Capex to Opex.

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They may be boring, but good processes are the key to getting cloud right

[fa icon="calendar'] Aug 30, 2017 3:51:31 PM / by Caroline Houlden posted in IT Strategy, cloud, cloud intermediation, IT Transformation

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Congratulations for reading beyond the title! No-one finds business processes very exciting (except perhaps ITIL experts such as our own Neville Armstrong) but they’re key to business success and getting your in-house processes aligned with those of your chosen cloud provider is a vital aspect of moving applications to public cloud.

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