Heard about the chief executive who’s confident that his organisation has 24x7 IT support, but doesn’t realise that this relies on one of two key people answering their phone at 2am if something goes wrong?
If your organisation is using a mix of cloud services from different providers, how are you going to ensure delivery of the agreed service levels? Human nature being what it is, if a problem occurs, each supplier will typically claim that “it’s not my fault”, so you need a quick, effective way of finding out exactly where the problem lies. Ideally this should use information independent of that provided by the cloud supplier.
We’ve all read those articles about digital transformation. The ones which extol the virtues of a continuous change programme underpinned by a technology roadmap to drive business improvement. It sounds marvellous. After all, we all acknowledge the benefits and value that data and automation can bring. But the tricky bit for many organisations is simply getting there.
At this time of year I’m always asked to look into my crystal ball and predict the IT trends that will make the most impact in the next 12 months. Here are my four top tips.
Today’s move on cloud is the next logical step in the waves of centralisation and decentralisation that characterise IT. One moment we think the best place for intelligence in the network is at the edge, then technology changes and it moves to the centre. When client-server came along, terminals became PCs and the mainframe morphed into the database server.
Ransomware attacks are on the rise and are rapidly becoming the leading cyber risk for business ahead of data theft. Recent reported attacks in the UK include the Arran Brewery, S J Andrew and Sons, a steel stockholding and industrial supplies specialist, and Bristol Airport.
Is your IT team battling technical debt? I don’t just mean that you’re not using the latest operating system, but whether you’re gradually building up technical problems that are going to come back and bite you in the future.
Moving to cloud is not a shortcut. Effective use of any type of cloud requires that all the ‘traditional’ IT disciplines as defined by ITIL and other best practice frameworks are in place and ideally automated. The good news is that most organisations will already have most of the required elements, which may just need to be re-architected or enhanced for cloud.