How are organisations meeting the demands of an increasingly mobile workforce? In a digital world, users may be able to work from any location at any time, but they need much more than a laptop or tablet to be productive. They have to be able to access corporate documents and applications securely whenever they need them, from whichever endpoint device they’re using. (That includes legacy applications, not just documents.) They expect self-service and self help – they don’t want to have to call up IT Support for every small query or problem, or when they forget their password. And all of this has to be totally reliable and available at any time.
Heard about the chief executive who’s confident that his organisation has 24x7 IT support, but doesn’t realise that this relies on one of two key people answering their phone at 2am if something goes wrong?
If your organisation is using a mix of cloud services from different providers, how are you going to ensure delivery of the agreed service levels? Human nature being what it is, if a problem occurs, each supplier will typically claim that “it’s not my fault”, so you need a quick, effective way of finding out exactly where the problem lies. Ideally this should use information independent of that provided by the cloud supplier.
You want to innovate. To transform your organisation with new services and help achieve the top-line. Security and compliance can seem like endless red tape and bureaucracy that simply get in the way.
Most organisations spend a lot of money buying the right IT tools and services to support their business but how visible is the investment?
We’ve all read those articles about digital transformation. The ones which extol the virtues of a continuous change programme underpinned by a technology roadmap to drive business improvement. It sounds marvellous. After all, we all acknowledge the benefits and value that data and automation can bring. But the tricky bit for many organisations is simply getting there.
At this time of year I’m always asked to look into my crystal ball and predict the IT trends that will make the most impact in the next 12 months. Here are my four top tips.
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.
Is your IT team battling technical debt? I don’t just mean that you’re not using the latest operating system, but whether you’re gradually building up technical problems that are going to come back and bite you in the future.