Like most organisations within the public sector, housing associations (HAs) are moving towards a “cloud first” strategy as a way to better engage their tenants via digital services, whilst driving productivity and keeping costs down. Cloud also gives them the flexibility to adapt quickly – which is vital in this sector, where government changes to how housing benefit is paid, for example, require a rapid response from the IT department.
Technical debt is a common problem. It isn’t a question of using the latest version of a desktop operating system, but rather the gradual building up IT problems that will come back and haunt organisations in the future.
Fordway Head of Operations, Stephen Humphreys, discusses how new Service Desk capabilities and an expanded team are providing customers with personal support
As the days get shorter, we’re all coming to terms with the longer-term impact of COVID-19 on businesses.
After migrating your IT services to the Cloud, it is easy to assume that you are getting value for money. However, needs change and vendor offers are continually evolving. With the pressure on organisations to reduce expenditure, now is a good time to review your cloud implementation for opportunities to reduce costs.
However strong your access controls, and however diligent your patching regime, your security can still be compromised by the behaviour of your staff. This is an ongoing concern during ‘normal’ circumstances; with everyone now working in very different conditions, often using personal devices and with new distractions and concerns, ensuring that users maintain ‘safe’ behaviour is a much greater challenge.
As remote working continues, it provides an opportunity to consider whether your organisation can make more of its business applications available to staff by any means possible e.g. public or private cloud and, crucially, whether you want or need to.
The first in our new series What Now? Not What's Next to help you address immediate IT challenges in delivering mainstream business capability
What do you do at Fordway?
I’m part of our service operations team, where I’m responsible for service continuity. My team are the people who work evenings and weekends providing 24x7 support for our customers. There are six of us in total. I’m the one who’s less of a vampire as I’m actually at work during the day!
Photo by Michael Judkins from Pexels
One of the ways in which ITIL 4 differs from its predecessor is in its increased emphasis on supplier management. ITIL V3 defined ‘4 Ps’ (People, Products, Processes and Partners) of Service Management. In ITIL 4 these become the ‘4 Dimensions of Service Management’, and there is an increased focus on partners and suppliers – an important and necessary change given the growing use of cloud-based services and increasing supplier dependencies.
With the immense pressure for organisations to get remote working services up and working many SaaS providers are offering free trials which are very tempting. Whilst these services may seem to offer a convenient short-term fix, they could have implications for your governance and compliance.