At this time of year I’m always asked to look into my crystal ball and predict the IT trends that will make the most impact in the next 12 months. Here are my four top tips.
I’m a Service Desk Consultant. That means that I handle end-user support. I’m part of the escalation channel when we hit difficult challenges that aren’t a quick fix.
So, Justin, what do you do at Fordway?
As an IT Services and Cloud Consultancy for medium to large enterprises in all sectors, we are aware that moving to cloud isn’t a simple choice, especially in the public sector and NHS which have their own issues.
Today’s move on cloud is the next logical step in the waves of centralisation and decentralisation that characterise IT. One moment we think the best place for intelligence in the network is at the edge, then technology changes and it moves to the centre. When client-server came along, terminals became PCs and the mainframe morphed into the database server.
Ransomware attacks are on the rise and are rapidly becoming the leading cyber risk for business ahead of data theft. Recent reported attacks in the UK include the Arran Brewery, S J Andrew and Sons, a steel stockholding and industrial supplies specialist, and Bristol Airport.
Best practice in IT service support is constantly changing, so it’s vital for Fordway to keep pace with the latest techniques and benchmark what we do against the best. To help us, we’ve recruited a Head of Operations with top level experience: Paul McCann, previously Head of Payment Gateway Operations and Infrastructure at Barclaycard.
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.
Is your IT team battling technical debt? I don’t just mean that you’re not using the latest operating system, but whether you’re gradually building up technical problems that are going to come back and bite you in the future.