Fordway Blog

For the record, those IT services won't document themselves!

[fa icon="calendar'] Feb 15, 2019 3:24:46 PM / by Caroline Houlden posted in Insider, legacy, IT Strategy, technology, ITIL

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Most organisations spend a lot of money buying the right IT tools and services to support their business but how visible is the investment?

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Grieving at what IT could have been?

[fa icon="calendar'] Jan 25, 2019 3:27:22 PM / by Caroline Houlden

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The Kubler-Ross grief cycle is one that we often witness within organisations when their IT implementation isn't supporting the business. Here is how it often manifests and some tips for how to manage the situation in order to reduce the pain.

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"People are always the most challenging aspect of any project." Fordway's Richard Mott, Project Manager on successful project delivery at Fordway.

[fa icon="calendar'] Jan 14, 2019 2:10:07 PM / by Caroline Houlden posted in Insider, Meet the team

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So what do you do at Fordway?

I am one of three project managers at Fordway. We manage both customer and internal projects. This can be anything from a discreet WIFI, Direct Access, or infrastructure project to the phased delivery of a series of services as part of an on-boarding, or larger programme. There’s always variety.

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Do you really want to change IT?

[fa icon="calendar'] Jan 10, 2019 10:14:35 AM / by Richard Blanford posted in Governance, cloud intermediation, IT Strategy, IT Transformation, New Technology

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We’ve all read those articles about digital transformation. The ones which extol the virtues of a continuous change programme underpinned by a technology roadmap to drive business improvement. It sounds marvellous. After all, we all acknowledge the benefits and value that data and automation can bring. But the tricky bit for many organisations is simply getting there.

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Corporate IT in 2019: decentralisation, serverless computing, blockchain and SDN

[fa icon="calendar'] Dec 20, 2018 9:15:10 AM / by Richard Blanford posted in IT Strategy, trends, New Technology

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At this time of year I’m always asked to look into my crystal ball and predict the IT trends that will make the most impact in the next 12 months. Here are my four top tips.

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"I really love the can-do attitude here": Justin Hobbs, Service Desk Consultant shares his journey into IT and Fordway

[fa icon="calendar'] Dec 5, 2018 5:24:52 PM / by Caroline Houlden posted in Fordway, Meet the team

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So, Justin, what do you do at Fordway?

I’m a Service Desk Consultant. That means that I handle end-user support. I’m part of the escalation channel when we hit difficult challenges that aren’t a quick fix.
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Fordway Customers: Cloud Challenges & Needs

[fa icon="calendar'] Nov 23, 2018 4:25:37 PM / by Caroline Houlden posted in enterprise cloud, Cloud migration

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As an IT Services and Cloud Consultancy for medium to large enterprises in all sectors, we are aware that moving to cloud isn’t a simple choice, especially in the public sector and NHS which have their own issues.

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How cloud is evolving to support AI

[fa icon="calendar'] Nov 15, 2018 11:07:34 AM / by Richard Blanford posted in Insider, cloud, New Technology

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Today’s move on cloud is the next logical step in the waves of centralisation and decentralisation that characterise IT. One moment we think the best place for intelligence in the network is at the edge, then technology changes and it moves to the centre. When client-server came along, terminals became PCs and the mainframe morphed into the database server.

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Could you cope with a ransomware attack?

[fa icon="calendar'] Nov 6, 2018 1:22:00 PM / by Richard Blanford

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Ransomware attacks are on the rise and are rapidly becoming the leading cyber risk for business ahead of data theft. Recent reported attacks in the UK include the Arran Brewery, S J Andrew and Sons, a steel stockholding and industrial supplies specialist, and Bristol Airport.

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“My door is always open”: introducing Fordway’s new Head of Operations Paul McCann

[fa icon="calendar'] Oct 31, 2018 10:10:55 AM / by Caroline Houlden posted in Insider

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Best practice in IT service support is constantly changing, so it’s vital for Fordway to keep pace with the latest techniques and benchmark what we do against the best. To help us, we’ve recruited a Head of Operations with top level experience: Paul McCann, previously Head of Payment Gateway Operations and Infrastructure at Barclaycard.

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