Ransomware attacks are on the rise and are rapidly becoming the leading cyber risk for business ahead of data theft. Recent reported attacks in the UK include the Arran Brewery, S J Andrew and Sons, a steel stockholding and industrial supplies specialist, and Bristol Airport.
Best practice in IT service support is constantly changing, so it’s vital for Fordway to keep pace with the latest techniques and benchmark what we do against the best. To help us, we’ve recruited a Head of Operations with top level experience: Paul McCann, previously Head of Payment Gateway Operations and Infrastructure at Barclaycard.
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.
Is your IT team battling technical debt? I don’t just mean that you’re not using the latest operating system, but whether you’re gradually building up technical problems that are going to come back and bite you in the future.
There are a number of myths which have sprung up around cloud which need to be addressed.
Moving to cloud is not a shortcut. Effective use of any type of cloud requires that all the ‘traditional’ IT disciplines as defined by ITIL and other best practice frameworks are in place and ideally automated. The good news is that most organisations will already have most of the required elements, which may just need to be re-architected or enhanced for cloud.
We all know patching is a vital part of IT security, but how often do you review your patching regime? And is it part of your organisation’s overall risk strategy? It should be!
Cloud is becoming an imperative for many organisations, driven by the C-suite as they realise its potential to provide business benefits. Their IT team know that moving to cloud, like any other major IT transformation, is not a quick fix but requires strategic planning. They need to move to cloud in a staged manner whilst continuing to deliver what the business requires without interruption and avoiding any unpleasant surprises or unforeseen costs along the way.
One question I’m often asked is what new technologies organisations should be considering. This is an important part of my job and one that I really enjoy, as I’m a techie at heart! We’re always looking for innovative technology and considering how it might meet the changing needs of our customers.