Fordway Blog

Caroline Houlden

Caroline Houlden

Recent Posts

Time to kick off your data spring clean

[fa icon="calendar'] Mar 26, 2019 3:33:35 PM / by Caroline Houlden posted in GDPR, Data Protection

Image by Gerhard Bögner from Pixabay

This time last year we were all bustling around ensuring that we were following best practice in preparation for GDPR. As with any compliance exercise it is always good to review what exists and test your assumptions. And whilst you may be hoping that Brexit may change everything, the UK 2018 Data Protection Act enshrines the key principles of GDPR and therefore very little has changed for UK Business.

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"Technology is my passion even at home." Fordway's Shilpa Bhesaniya, Service Desk Analyst on life on site supporting the BFK Crossrail project.

[fa icon="calendar'] Mar 7, 2019 4:39:25 PM / by Caroline Houlden posted in Insider, Meet the team

So Shilpa how long have you been at Fordway?

I’ve been at Fordway for over two years now. I’m part of the on-site team that supports the BFK Crossrail project. I do 1st and 2nd line support here on site.

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For the record, those IT services won't document themselves!

[fa icon="calendar'] Feb 15, 2019 3:24:46 PM / by Caroline Houlden posted in Insider, legacy, IT Strategy, technology, ITIL

Most organisations spend a lot of money buying the right IT tools and services to support their business but how visible is the investment?

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Grieving at what IT could have been?

[fa icon="calendar'] Jan 25, 2019 3:27:22 PM / by Caroline Houlden

The Kubler-Ross grief cycle is one that we often witness within organisations when their IT implementation isn't supporting the business. Here is how it often manifests and some tips for how to manage the situation in order to reduce the pain.

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"I really love the can-do attitude here": Justin Hobbs, Service Desk Consultant shares his journey into IT and Fordway

[fa icon="calendar'] Dec 5, 2018 5:24:52 PM / by Caroline Houlden posted in Fordway, Meet the team


So, Justin, what do you do at Fordway?

I’m a Service Desk Consultant. That means that I handle end-user support. I’m part of the escalation channel when we hit difficult challenges that aren’t a quick fix.
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Fordway Customers: Cloud Challenges & Needs

[fa icon="calendar'] Nov 23, 2018 4:25:37 PM / by Caroline Houlden posted in enterprise cloud, Cloud migration

As an IT Services and Cloud Consultancy for medium to large enterprises in all sectors, we are aware that moving to cloud isn’t a simple choice, especially in the public sector and NHS which have their own issues.

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Why work with Fordway?

[fa icon="calendar'] Oct 19, 2018 4:29:55 PM / by Caroline Houlden posted in IT Strategy, IT Transformation

Transcript:
What we purport to do on the surface is the exactly the same as myriad other competitors do. We’re in the IT business. It is sophisticated and complicated and most importantly what your information technology does is that it runs the key business and operational processes that run your business.

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Some popular cloud myths deconstructed

[fa icon="calendar'] Aug 30, 2018 5:30:23 PM / by Caroline Houlden posted in cloud, enterprise cloud, tactical

There are a number of myths which have sprung up around cloud which need to be addressed.

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What’s the point of managed cloud?

[fa icon="calendar'] Nov 2, 2017 3:06:49 PM / by Caroline Houlden posted in managed cloud, Fordway Managed Services, Cloud Shock, enterprise cloud

We’re all now familiar with the benefits of cloud computing: limitless capacity, almost total flexibility and increased efficiency, as well as transferring costs from Capex to Opex.

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They may be boring, but good processes are the key to getting cloud right

[fa icon="calendar'] Aug 30, 2017 3:51:31 PM / by Caroline Houlden posted in cloud, cloud intermediation, IT Transformation, Strategy

Congratulations for reading beyond the title! No-one finds business processes very exciting (except perhaps ITIL experts such as our own Neville Armstrong) but they’re key to business success and getting your in-house processes aligned with those of your chosen cloud provider is a vital aspect of moving applications to public cloud.

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