This time last year we were all bustling around ensuring that we were following best practice in preparation for GDPR. As with any compliance exercise it is always good to review what exists and test your assumptions. And whilst you may be hoping that Brexit may change everything, the UK 2018 Data Protection Act enshrines the key principles of GDPR and therefore very little has changed for UK Business.
Compliance is often thought of as a burden – little more than a tick-box exercise to ensure your organisation meets regulatory and legislative standards. However, that’s looking at it the wrong way. What it actually provides is a statement of your organisational values and is an investment in future growth. It’s a vital part of ensuring that your organisation moves in the desired direction and can enable you to create added value for your business.
So Shilpa how long have you been at Fordway?
I’ve been at Fordway for over two years now. I’m part of the on-site team that supports the BFK Crossrail project. I do 1st and 2nd line support here on site.
Most organisations spend a lot of money buying the right IT tools and services to support their business but how visible is the investment?
The Kubler-Ross grief cycle is one that we often witness within organisations when their IT implementation isn't supporting the business. Here is how it often manifests and some tips for how to manage the situation in order to reduce the pain.
So what do you do at Fordway?
I am one of three project managers at Fordway. We manage both customer and internal projects. This can be anything from a discreet WIFI, Direct Access, or infrastructure project to the phased delivery of a series of services as part of an on-boarding, or larger programme. There’s always variety.
We’ve all read those articles about digital transformation. The ones which extol the virtues of a continuous change programme underpinned by a technology roadmap to drive business improvement. It sounds marvellous. After all, we all acknowledge the benefits and value that data and automation can bring. But the tricky bit for many organisations is simply getting there.
At this time of year I’m always asked to look into my crystal ball and predict the IT trends that will make the most impact in the next 12 months. Here are my four top tips.
I’m a Service Desk Consultant. That means that I handle end-user support. I’m part of the escalation channel when we hit difficult challenges that aren’t a quick fix.
So, Justin, what do you do at Fordway?